Data Entry Specialist

Job Description

ABOUT JOB

we are looking for a Data Entry Specialist to join us.

What You’ll Do

• Enter customer orders, ship dates, and changes accurately into our ERP system
• Provide lead times and order status updates to customers
• Once a warranty is approved, create replacement orders and manage the return of parts
• Monitor return accounts and ensure credits are processed correctly
• Maintain clean, organized warranty documentation in CRM and SharePoint
• Support inbox monitoring and message routing as needed
• Back up the team by routing inbound phone calls and logging them in HubSpot
• Escalate warranty or customer concerns to the Team Lead

What You Bring

• Clear, professional communicator who can confidently update customers while keeping the details straight
• Process-oriented mindset, you follow established workflows and keep everything moving with precision
• Strategic thinker that can connect dots and find solutions among the data
• Detail-focused! Nothing slips through the cracks when you are managing orders and warranty cases
• Experience with ERP systems, HubSpot, or SharePoint a plus
• 1–2 years of relevant experience in data entry, warranty, or customer service preferred

Why You’ll Love It Here

• Mission-driven work: Every detail you track helps first responders stay mission-ready
• Culture: Collaborative, customer-first, and committed to excellence — we take our mission seriously
• Benefits: Competitive package including health insurance, paid time off (PTO), and 401k match
• Growth: Entry-level position with opportunities to grow within Customer Experience Team and Operations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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